Refund policy

You have the right to withdraw your purchase within a period of 14 days from the day of delivery of the product for any reason or for no reason. If you have ordered more than one product and the products are delivered separately, or if you have ordered a product which is delivered in separate parts at different times, you have the right to withdraw the purchase within 14 days from the day of delivery of the last product or the last part of the product.

If you wish to withdraw your purchase, you must let us know within 14 days from the day of delivery by sending a message to us that you wish to withdraw the purchase and return the product. The message should include your name, address, and contact information to you. You may send the message to us by e-mail: Contact@sachajuan.com or by post: Box 24023, 104 50 Stockholm. You may also use the Swedish Consumer Agency standard form for withdrawal and send it to us by post or email. You will then have 14 days to return the product to us.

By sending us an email, we will provide you with more information about how to make a return.

Provided that the product is sealed, unused, and returned to us intact and in its original packaging, we will repay you the total cost of the product.

Please note that you as a customer is responsible for the products during delivery when the product is returned to us. Please package the products in a suitable way in order to mitigate the risk that they are damaged or lost during delivery.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If you have received a damaged or defective product, please lodge your complaint to us by e-mail: Contact@sachajuan.com or post: Box 24023, 104 50 Stockholm, as soon as possible after you have discovered the defect. If you lodge the complaint within two months from you discovering the defect, the complaint will always be considered as having been lodged in due time. However, if you do not lodge a complaint within three years from ordering the product, you will have no right to invoke the defect.

We will handle your complaint in accordance with applicable consumer protection legislation and with the guidelines provided by the Swedish National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden, (”ARN”)) (see www.arn.se).

Please note that even if we hope that you are very happy with your product, you are not entitled to compensation if the only reason for your complaint is that you are displeased with the product.

Exceptions / non-returnable items
Sachajuan is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Recalls

We prioritize your safety. If a product is found to be dangerous or fails to meet our high-quality standards, we will immediately recall it. Recalls may be initiated by us or at the request of authorities.

If a product is recalled, we will inform affected customers via email. If you have a recalled product, please follow the instructions provided in our notification. You can return the product for a full refund or replacement.

For questions regarding recalls, you can contact our customer service at contact@sachajuan.com.