FAQ
Product Information
Do your products contain silicones?
Most SACHAJUAN products are silicon-free.
Some of our products do however contain dimethicone.
This is used to provide anti-frizz and shine benefits without leaving your hair heavy and flat.
Do your products contain Parabens?
All our products are paraben free.
Do your products contain Sulphates?
Most of our products are free from sulphates (except Shampoo, handwash, bodywash)
Are your products Cruelty free?
Yes, all our products are cruelty free
Are your products Vegan?
Yes, most of our products are vegan (Except Hair Wax, Root Lift Strong Hold, Moulding spray and Ocean mist Hair Cream).
Are your products Organic?
No, we are not organic.
Do your products contain Triclosan?
No, all our products are Triclosan free
Do your products contain Toluene?
No, all our products are Toluene free.
Do your products contain Phenylenediamine?
No, all our products are Phenylenediamine free.
Do your products contain Aminophenol?
No, all our products are Aminophenol free.
Do the products contain fragrance?
Most of our products contain fragrance. The following product only contain natural scents and no added perfume. Scalp Shampoo
What is Ocean Silk Technology?
The Ocean Silk Technology is a technique where we combine extracts from two cold water algae - Rhodophycea and Chondrus. The unique combination of ingredients works both on the surface and the interior of the hair, increasing elasticity and moisture. The technique helps the hair's mineral balance with magnesium, calcium, manganese and zinc and nourishes the scalp. This way , our products elevate and enhance the natural characteristics of your hair.
Do any of your products promote hair growth?
None of our products promotes hair growth. However, our scalp scrub stimulates the scalp, increases blood circulation and promotes new cell growth - Find It here.
Do you offer free samples?
All online orders include free samples. If we do not ship to your country please contact your local retailer, salon or distributor regarding samples.
Where are your products produced?
All our product development is based in Sweden and the vast majority of our products are made here. The only exception is when national legislation from a given market requests that we make a product in that country.
Are SACHAJUAN products safe for keratin-treated hair?
Yes.
Can SACHAJUAN products be used with hair extensions?
Yes.
Product Guide
How do I find the right products for my hair?
Explore our full catalog of hair care collection sets and find the right one for your hair.
Payment
Accepted Payments
Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay (Shopify Payments), Apple Pay, Google Pay, Klarna
Delivery
Which countries do you ship to?
Germany, Luxembourg, France, Poland, Belgium, Åland Islands, Andorra, Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Lithuania, Montenegro, Netherlands, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City
Which courier service do you use?
DHL, Schenker, PostNord & Fedex
Is the packaging made from sustainable materials?
The packaging is made from 100% recycled paper and is 100% recyclable.
When will I receive my order?
Standard Ground
Delivery Time 3-7 business days*
Express
Delivery time 2-3 business days*
Priority
Delivery time 1 business day*
Returns
How do I return a product?
To return an item or exercise your right of withdrawal, please visit our Return Portal.
This is the fastest and easiest way to handle your return. Once submitted, you will receive an email with further instructions.
You can also use our Electronic Withdrawal Form to formally register your request.
If you need any assistance, our Customer Service team is always happy to help at contact@sachajuan.com.
How long do refunds typically take?
Once we have received and approved your return, we will issue a refund to your original payment method. This process typically takes 3-5 business days. Please note that a return shipping fee of 49 SEK/5€ will be deducted from your total refund.
I have bought your products through one of your retailers/salons, how do I return an item?
For purchases made outside Sachajuan.com, please contact the specific retailer or salon where you purchased the product.