FAQ

Does your products contain Silicones?

Most SACHAJUAN products are silicon-free.
Some of our products do however contain dimethicone.
This is used to provide anti-frizz and shine benefits without leaving your hair heavy and flat.

Does your products contain Parabens?

All our products are paraben free.

Does your products contain Sulphates?

Most of our products are free from sulphates (except Shampoo, handwash, bodywash).

Are your products Cruelty free?

Yes, all our products are cruelty free

Are your products Vegan?

Yes, most of our products are vegan (Except Hair Wax, Root Lift Strong Hold, Moulding spray and Ocean mist Hair Cream).

Are your products Organic?

No, we are not organic.

Does your products contain Triclosan?

No, all our products are Triclosan free

Does your products contain Toluene?

No, all our products are Toluene free.

Does your products contain Phenylenediamine?

No, all our products are Phenylenediamine free.

Does your products contain Aminophenol ?

No, all our products are Aminophenol free.

Do the products contain fragrance?

Most of our products contain fragrance. The following products only contain natural scents and no added perfume.

Scalp Shampoo
Normalizing Conditioner
Normalizing Shampoo

What is Ocean Silk Technology?

The Ocean Silk Technology is a technique where we combine extracts from two cold water algae - Rhodophycea and Chondrus. The unique combination of ingredients works both on the surface and the interior of the hair, increasing elasticity and moisture. The technique helps the hair's mineral balance with magnesium, calcium, manganese and zinc and nourishes the scalp. This way , our products elevate and enhance the natural characteristics of your hair.

Does any of your products promote hair growth?

None of our products promotes hair growth. However, our scalp scrub stimulates the scalp, increases blood circulation and promotes new cell growth - Find it here.

Do you offer free samples?

All online orders include free samples. If we do not ship to your country please contact your local retailer, salon or distributor regarding samples.

Where are your products produced?

All our product development is based in Sweden and the vast majority of our products are made here. The only exception is when national legislation from a given market requests that we make a product in that country.

Is Sachajuan products safe for keratin treated hair?

Yes.

Can Sachajuan products be used with hair extensions?

Yes.

How do I find the right products for my hair?

Complete our Hair Test and find the best products suited for your hair type! Find the quiz here.

Our hair test was created by experts who experience different types and textures of hair every day.

Payment

Accepted Payments

Visa, Mastercard, Maestro, American Express, Shop Pay (Shopify Payments), Apple Pay,Google Pay

Klarna

Payment methods:

Klarna Pay Later
Klarna Pay Now
Klarna Slice It

Delivery

Which countries do you ship to?

Delivery is available to all EU countries except Greece and Cyprus. Regarding USA, delivery is not available to Hawaii and Alaska.

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When will I receive my order?

Delivery time is usually 1-4 working days from placed order.

Where do you ship from?

Orders placed within the EU are shipped from Stockholm, Sweden. All US orders are shipped from New York, USA.

Is the packaging made from sustainable materials?

The packaging is made from 100% recycled paper and is 100% recyclable.

What's the delivery time?

Delivery time is usually 1-4 working days from placed order.

DHL

Your package is delivered to your nearest delivery point with 1-4 days delivery time.

DB Schenker

Your package is delivered to your nearest delivery point with 1-4 days delivery time.

Returns

What are your return policies?

We have a 14 day return policy. Find more details here.

How do I return a product?

Please enter the information below in your email and contact us at contact@sachajuan.com.

Your name
Your email address
Your phone number
Order number

And our customer service are happy to help!

How long do refunds typically take?

If your return is approved, you will automatically be refunded on your original payment method. This process normally takes 3-5 days upon receiving your return.

I have bought your products through one of your retailers/salon, how do I return an item?

For purchases made outside Sachajuan.com, contact the retailer/salon where you purchased the product.

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