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FAQ

  • Product Information

    Does your products contain Silicones?

    Most of our products are silicon free (=Diethanolamine free), (except our Body lotions and Hair after the sun).

    Does your products contain Parabens?

    All our products are paraben free.

    Does your products contain Sulphates?

    Most of our products are free from sulphates (except Shampoo, handwash, bodywash).

    Are your products Cruelty free?

    Yes, all our products are cruelty free

    Are your products Gluten free?

    Yes, all our products are gluten free.

    Are your products Vegan?

    Yes, most of our products are vegan (Except Hair Wax, Root Lift Strong Hold, Moulding spray and Ocean mist Hair Cream).

    Are your products Organic?

    No, we are not organic.

    Does your products contain Triclosan?

    No, all our products are Triclosan free

    Does your products contain Toluene?

    No, all our products are Toluene free.

    Does your products contain Phenylenediamine?

    No, all our products are Phenylenediamine free.

    Does your products contain Aminophenol ?

    No, all our products are Aminophenol free.

    Do the products contain fragrance?

    Most of our products contain fragrance. The following products only contain natural scents and no added perfume.

    Scalp Shampoo
    Normalizing Conditioner
    Normalizing Shampoo

    What is Ocean Silk Technology?

    The Ocean Silk Technology is a technique where we combine extracts from two cold water algae - Rhodophycea and Chondrus. The unique combination of ingredients works both on the surface and the interior of the hair, increasing elasticity and moisture. The technique helps the hair's mineral balance with magnesium, calcium, manganese and zinc and nourishes the scalp. This way , our products elevate and enhance the natural characteristics of your hair.

    Does any of your products promote hair growth?

    None of our products promotes hair growth. However, our scalp scrub stimulates the scalp, increases blood circulation and promotes new cell growth - Find It here.

    Do you offer free samples?

    All online orders include free samples. If we do not ship to your country please contact your local retailer, salon or distributor regarding samples.

    Where can I purchase Sachajuan products?

    Find the full list of our retailers and salons here.

    Where are your products produced?

    All our product development is based in Sweden and the vast majority of our products are made here. The only exception is when national legislation from a given market requests that we make a product in that country.

    Is Sachajuan products safe for keratin treated hair?

    Yes.

    Can Sachajuan products be used with hair extensions?

    Yes.

  • Product Guide

    How do I find the right products for my hair?

    Complete our Hair Test and find the best products suited for your hair type! Find the quiz here.

    Our hair test was created by experts who experience different types and textures of hair every day.

  • Payment

    Accepted Payments

    Visa, Mastercard, Maestro, American Express, Shop Pay (Shopify Payments), Apple Pay,Google Pay

    Klarna

    Payment methods:

    Klarna Pay Later
    Klarna Pay Now
    Klarna Slice It

  • Delivery

    Which countries do you ship to?

    We are currently shipping to all EU Countries and US.

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    When will I receive my order? 

    Delivery time is usually 1-4 working days from placed order.

    Where do you ship from? 

    Orders placed within the EU are shipped from Stockholm, Sweden. All US orders are shipped from New York, USA.

    Is the packaging made from sustainable materials?  

    The packaging is made from 100% recycled paper and is 100% recyclable.

    Delivery time is usually 1-4 working days from placed order.

    DHL

    Your package is delivered to your nearest delivery point with 1-4 days delivery time.

    DB Schenker

    Your package is delivered to your nearest delivery point with 1-4 days delivery time.

  • Returns

    What are your return policies? 

    We have a 14 day return policy. Find more details here.

    How do I return a product?

    Please send a message in our Contact Form:

    Your name
    Your email address
    Your phone number
    Order Number

    And our Customer Service are happy to help!

    How long do refunds typically take? 

    If your return is approved, you will automatically be refunded on your original payment method. This process normally takes 3-5 days upon receiving your return.

    I have bought your products through one of your retailers/salon, how do I return an item? 

    For purchases made outside Sachajuan.com, contact the retailer/salon where you purchased the product.

Didn't find the answer to your question? Please contact us at Contact@sachajuan.com