FAQ

• Product Information

  Does your products contain Silicones?

  Most of our products are silicon free (=Diethanolamine free), (except our Body lotions and Hair after the sun).

  Does your products contain Parabens?

  All our products are paraben free.

  Does your products contain Sulphates?

  Most of our products are free from sulphates (except Shampoo, handwash, bodywash).

  Are your products Cruelty free?

  Yes, all our products are cruelty free

  Are your products Gluten free?

  Yes, all our products are gluten free.

  Are your products Vegan?

  Yes, most of our products are vegan (Except Hair Wax, Root Lift Strong Hold, Moulding spray and Ocean mist Hair Cream).

  Are your products Organic?

  No, we are not organic.

  Does your products contain Triclosan?

  No, all our products are Triclosan free

  Does your products contain Toluene?

  No, all our products are Toluene free.

  Does your products contain Phenylenediamine?

  No, all our products are Phenylenediamine free.

  Does your products contain Aminophenol ?

  No, all our products are Aminophenol free.

• Payment

  Accepted Payments

  Visa, Mastercard, Maestro, American Express, Shop Pay (Shopify Payments), Apple Pay,Google Pay

  Klarna

  Payment methods:
  
  Klarna Pay Later
  Klarna Pay Now
  Klarna Slice It

• Delivery

  Delivery time is usually 1-4 working days from placed order.
  
  DHL

  Your package is delivered to your nearest delivery point with 1-4 days delivery time.

  DB Schenker

  Your package is delivered to your nearest delivery point with 1-4 days delivery time.

• Returns

  Please send a message in our Contact Form:
  
  Your name
  Your email address
  Your phone number
  Order Number

  And our Customer Service are happy to help!

Please contact us at haircare@sachajuan.com if you have any further questions.